Contact Us

Trade name: De Hermes

Email: contact@sweetypaws.com

Physical address: Tsjerk Hiddesstraat 38, 9291 AZ Kollum, Netherlands

Phone Number: +31625438536

VAT number: NL005387253B52

Trade number: 99450577

Our customer service is available on working days from 9:00 AM to 5:00 PM and we usually reply within 24 hours.

Frequently asked questions

Our cat wall products are designed for easy installation. Each order includes clear mounting instructions, and a step-by-step guide is available on the product page. With basic tools, most customers can install the products within a short time.

Yes. Our products are made from quility pinewood, which makes them ideal for painting or staining. This allows you to match the cat wall perfectly with your interior style.

All our cat wall products are made from high-quality, durable pinewood. This material is lightweight yet strong, easy to work with, and provides a warm, natural look.

Yes. Safety is our top priority. All products are carefully designed with smooth, rounded edges and sturdy mounting points to ensure a safe climbing and resting experience for your cat.

Our cat wall elements have been tested with cats weighing up to 8 kg when properly installed according to the instructions.

Absolutely. The natural pinewood finish gives a warm and light appearance that fits both modern and classic interiors. Thanks to the modular design, you can create a layout that suits your space perfectly.

Orders are usually processed quickly. Estimated delivery times are shown during checkout and on the product page. Once shipped, you will receive a tracking number to follow your order.

We want you to be completely satisfied. If you are not happy with your purchase, please contact our customer support team and we will be happy to help.