We strive to make your shopping experience at Sweetypaws.com as smooth and enjoyable as possible. If you have any questions or encounter any issues during the ordering process, please do not hesitate to contact our customer support team. Below you will find a detailed overview of how your order is processed and delivered.
1. Placing an Order
Ordering at Sweetypaws.com is simple and user-friendly. Please follow the steps below to place your order:
Select a product:
Visit the product page and add your desired item to your cart by clicking the “Add to cart” button.
Check variants:
Make sure you have selected the correct options (such as size or color). Please review your selection carefully before proceeding.
Proceed to checkout:
Click “Checkout” to go to the information page. Enter your shipping details and ensure all information is correct. Confirm your details by clicking “Continue to shipping.”
Review shipping details:
On the shipping page, you can review your address one final time.
Our standard shipping cost is €14, and shipping is free on orders of €70 or more.
Click “Continue to payment” to proceed.
Choose a payment method:
All payment methods are SSL-encrypted to ensure a secure transaction. Available payment options include:
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Credit Card (Visa, Mastercard, Maestro, AMEX)
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Apple Pay
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PayPal
Click “Complete order” and follow the instructions on the payment page to finalize your purchase. If you need assistance at any time, feel free to contact us.
2. Order Processing & Shipping
Once your order has been placed, we will begin processing it as quickly as possible.
Processing time:
Orders are typically processed within 1–3 business days.
Shipping origin:
Our products are shipped directly from our international logistics center. Please note that this is a cross-border shipment, which may result in longer delivery times compared to domestic shipping.
Delivery time:
After processing, the average delivery time is 9–14 business days. During peak periods (such as promotional events or holidays), delivery times may occasionally be longer.
Tracking information:
Once your order has been shipped, you will receive a tracking number via email, allowing you to track your shipment through our shipping partners.
3. Delivery & Possible Issues
We want you and your pet to be completely satisfied with your order. If any issues occur, please see the information below:
Damaged items:
If your product arrives damaged, we will send a replacement free of charge. If the replacement also arrives damaged, we will issue a full refund.
Lost packages:
If tracking shows your package as delivered but you have not received it and a delivery confirmation is available, shipping costs for resending the order may apply. If the package is lost or cannot be delivered due to logistical issues, we will cover the cost of reshipping.
Customs & import duties:
From July 1, 2021, customs regulations may apply to international shipments. In most cases, no additional charges are incurred. If customs fees do apply, please contact us for assistance.
Delivery attempts & uncollected packages:
If a package is delivered to your door or to a local pickup point, we cover the shipping costs. If the package is refused or not collected, we reserve the right to deduct up to 100% of the order value from any refund.
For any questions regarding your order, please contact us at
📧 contact@sweetypaws.com
+31625438536
