Legal notice

Welcome to Sweetypaws.com

At Sweetypaws.com, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase on our website.

This Privacy Policy applies to all visitors and customers of sweetypaws.com.

1. Who We Are

Sweetypaws.com is operated by DeHermes, operating under the trade name Sweetypaws.com.

Business address:

DeHermes

Tsjerk Hiddesstraat 38

9291 AZ Kollum

The Netherlands

VAT number: NL005387253B52

Trade number: 99450577

Contact Information:

📧 contact@sweetypaws.com
+31 625438563

2. Consent

By using our website, placing an order, or contacting us, you consent to the collection and use of your personal data as described in this Privacy Policy and in accordance with applicable data protection laws.

3. Legal Basis for Processing

We process personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable European data protection laws, based on one or more of the following legal grounds:

Performance of a contract
Legal obligation
Legitimate interest
Your consent

4. Personal Data We Collect

We only collect personal information that you voluntarily provide to us or that is necessary to provide our services.

This may include:

Full name
Shipping and billing address
Email address
Order and communication details
Payment information (processed securely by third parties and not stored by us)

We do not knowingly collect data from children under the age of 16.

5. How We Use Your Personal Data

Your personal data may be used for the following purposes:

Processing and delivering orders
Providing customer support
Responding to inquiries
Improving our website and user experience
Sending order-related or marketing communications (where permitted by law or consent)

6. Marketing Communications

With your consent, we may send you promotional emails, product updates, or newsletters. You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us.

7. Sharing Data with Third Parties

We do not sell your personal data.

We may share your data only when necessary with:

Legal authorities (if required by law)
Payment providers
Logistics and fulfillment partners
Website and analytics providers

All third parties are required to process your data in accordance with applicable data protection laws.

8. Third-Party Service Providers

We use trusted third-party services to operate our business, including:

Shopify – website hosting and e-commerce platform
Payment providers such as PayPal and Stripe

These providers only receive the information necessary to perform their services and are subject to their own privacy policies.

9. Business Transfers

In the event of a merger, acquisition, or sale of assets, personal data may be transferred as part of the business transaction, subject to applicable data protection laws.

10. Aggregated and Anonymized Data

We may use anonymized or aggregated data for analytical or statistical purposes. This data cannot be used to identify individuals.

11. Data Storage and International Transfers

Your personal data may be stored or processed outside the European Economic Area (EEA), including in countries such as the United States or China, where our service providers or fulfillment partners operate.

When this occurs, we ensure that appropriate safeguards are in place in accordance with GDPR requirements.

12. Social Media & User Content

Our website may include social media features (such as “Like” buttons). These features are governed by the privacy policies of the respective platforms.

Customer reviews or user-generated content may be published only with your consent.

13. Google Analytics

We use Google Analytics to analyze website traffic and usage patterns in an anonymized form.

You can opt out of Google Analytics tracking by using the Google Analytics Opt-out Browser Add-on.

14. Log Files

We automatically collect certain technical data, such as:

IP address
Browser type
Device information
Date and time of access

This data is used solely to maintain and improve our website.

15. Cookies and Similar Technologies

Sweetypaws.com uses cookies and similar technologies to:

Ensure website functionality
Analyze traffic
Improve user experience

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.

16. Local Storage Objects (LSOs)

We and our partners may use HTML5 Local Storage Objects to store preferences and improve functionality. These can be managed through your browser settings.

17. Third-Party Marketing Cookies

We may use cookies from third parties such as:

Google
Meta (Facebook / Instagram)

These cookies help deliver relevant advertisements. You can manage ad preferences directly within those platforms.

18. Data Security

We implement appropriate technical and organizational measures to protect your personal data. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

19. External Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those third-party sites.

20. International Data Processing

Your data may be processed internationally, always in compliance with applicable data protection regulations and with appropriate safeguards in place.